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OUR POLICIES

Privacy Policy

This Privacy Policy governs the manner in which Dollyhair collects, uses, maintains and discloses information collected from users (each, a "User") of the www.dollyhair.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Dollyhair.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information Dollyhair collects and uses Users personal information for the following purposes:
• To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
 • To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Changes to this privacy policy

Dollyhair has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Website Terms and Conditions

Introduction.

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.

Intellectual Property Rights.

Other than content you own, which you may have opted to include on this Website, under these Terms, DOLLYHAIR and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website,

Restrictions.

You are expressly and emphatically restricted from all of the following:

1. publishing any Website material in any media; 2. selling, sublicensing and/or otherwise commercializing any Website material; 3. publicly performing and/or showing any Website material; 4. using this Website in any way that is, or may be, damaging to this Website;
5. using this Website in any way that impacts user access to this Website; 6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; 7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; 8. using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and Dollyhair may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

Your Content.

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant Dollyhair a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be infringing on any third party’s rights. Dollyhair reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

No warranties.

This Website is provided “as is,” with all faults, and Dollyhair makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you.

Limitation of liability.

In no event shall Dollyhair, nor any of its officers, directors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Dollyhair, including its officers, directors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

By making a purchase from Dollyhair, you agree that Dollyhair is not responsible for any damage or harm caused by the receipt, possession, storage, use or misuse of the products it sells or the services it provides. You agree that Dollyhair shall not be liable for any loss arising from the use of its services or the goods it sells, including but not limited to direct, indirect, special, and consequential losses (e.g., damages caused due to delay, damage caused to work, or loss of expected or anticipated profits). Notwithstanding the foregoing, should Dollyhair be found liable for any damages, you agree that such liability shall be limited to a maximum of the amount you paid for the product, item, or service at issue. You acknowledge and agree that you bear all risk associated with the receipt, possession, storage and use of products purchased from Dollyhair and that you should test the product or service before applying it or otherwise using it in a way. Dollyhair is not responsible for use of product or damage for anything other than the product’s intended use.

Indemnification.

You hereby indemnify to the fullest extent Dollyhair from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Severability.

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms.

Dollyhair is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

Assignment.

Dollyhair shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement.

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Dollyhair and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

Governing Law & Jurisdiction.

These Terms will be governed by and construed in accordance with the laws of the State of California, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Californiafor the resolution of any disputes.

Return and Refund Policy

You are welcome to return or exchange the products purchased at DOLLYHAIR.COM up to 30 days from time of purchase. Buyers are responsible for return shipping costs. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Refunds will be processed within 7 days after we receive your package. The refund will be issued to the original payment account. The original shipping fee is non-refundable.

Non-refundable Items
We do not refund the products that are not eligible for return. Non-refundable (non-returnable) products include: Customized items such as custom blends, Sale items, Gift Cards.

Shipping Policy

Orders will be shipped to the address provided and/or verified by USPS. Returned packages that are requested to be resent will result in a new shipping fee that is charged to the buyer. Dollyhair is not responsible for any packages with an incorrect address and will not offer shipping refunds on missing packages. Once an item is marked as delivered it becomes the responsibility of the buyer and we cannot issue a refund until the item is returned. Dollyhair is not responsible for lost or stolen packages.

Receiving an Incorrect Item
If one of the items you received isn't what you ordered, please send us an email with a photo of the item along with your order number and we will send the correct item at no extra charge.

Billing Policy:

On your credit card statement, you will be billed as "Dollyhair."

Security Policy

 All customer credit card numbers are transmitted via a secure sever with a valid SSL certificate.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Dollyhair
www.dollyhair.com
dollyhairmail@gmail.com